Colonial Downs Privacy and Security Policy

Security Policy

Your payment and personal information are always safe.  Our Secure Sockets Layer (SSL) software is the industry standard and has been rated by independent sources as among the best software available today for secure commerce transactions.  It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Privacy Policy

Colonial Downs (“Colonial Downs,” or “we”) takes your privacy very seriously.  This page sets forth our Privacy Policy and explains how we use the personal information that we collect from the visitors to our web site located at  (the “Site”).  The purpose of this Policy is to help you understand how we collect and use your personal information.  If you have any questions or concerns regarding this Policy, you should contact us using the details given at the end of this document.

Please note that this Policy applies only to the Site and not to the web sites of other organizations to which we may link.  We are not responsible for the privacy policies or practices of any other third party sites, and you should make your own inquiries regarding such policies and practices.


By using the Site, you agree to our collecting and using your personal information in the manner described in this Policy.

What information do we collect about you?

The amount and type of information received depends on how you use the Site and its various features, including our online ticketing service.  In particular, when you visit the Site, you provide us with various types of information including personal information that you choose to disclose, information or content that you may choose to post to the service, and information regarding how you use the Site, which we collect as you interact with our Site.

With respect to personal information, you may provide us with various types of personal information in using the site, such as, for example, your name, your email address, your telephone number, your address, and any other personal or preference information that we may request on a voluntary basis in order to provide you access to the services on the Site.  Occasionally, we may also collect additional personal information from you, through optional polls, questionnaires, or surveys.
In terms of other information that we collect, whenever you visit the Site, we collect and store the name of your internet service provider, the browser (including available plug-ins and browser functionality) and type of machine you are using, the IP address, the website that referred you to us (if any), the pages you request and the date and time of those requests (collectively, the “Browsing Information”).  We do this through a variety of methods, including the use of “cookies,” which are pieces of data stored on your computer by your web browser.  We may also use cookies to identify returning users, and to provide users of our Site with the added convenience by being able to quickly access login-required areas of the site.  You can manage use of cookies through your browser settings.  If you choose not to enable cookies on your browser, you may not be able to access all of the features on the Site. 

Colonial Downs’ website uses cookies for purposes similar to those described above.  However, our website does not use cookies for tracking purposes.  We use the Browsing Information for purposes of Site administration as well as to understand Site use, including measuring Site activity.  Our goal is to continually improve the usefulness of your visits to the Service.  Obviously, the better we know you, the better job we can do of customizing the Site to suit your unique needs. 

How do we collect personal information?

We collect personal information about you when sign up for the Colonial Downs newsletter, mailing list, a Colonial Downs Player Rewards card, establish an account with EZ Horseplay or submit information at

How do we use the personal information we collect from you?

The personal information we collect is generally used to provide you with information related to horse racing and horse racing promotions and/or opportunities that might be of interest to you. Wagering information collected determines which rewards members are eligible to receive.

Third-party advertising

On occasion we may show third party advertisements on the Site.  The Browsing Information with respect to your visits to the Site, such as number of times you have viewed a page or advertisement may be provided to such third-party advertisers, but we do not provide your name, address, or any other personal information to these parties.

Third-party cookies

While serving advertisements to the Site, our third-party advertisers may place or recognize a unique cookie on your browser, but they will not collect any personally identifiable information about you.

We do not collect personal information from children.

Children under 13 years old are not the target audience for the Site. To protect their privacy, we prohibit the solicitation of personal information from children.  If you are under the age of 13, please do not submit your email address or any other personal information to us through the Site.

Disclosure for Legal Purposes

We reserve the right to disclose any personally identifiable information or other information we collect through the Site or otherwise if we are required to do so by law or if we reasonably believe that the disclosure is necessary in order to (a) fulfill a government request; (b) conform with the requirements of law or to comply with legal process served on us; (c) protect or defend our legal rights or property, the Site or its users, or third party licensors of any material on the Site; or (d) in an emergency to protect the health or safety of the users of the Site or the general public.

Opt Out

Any promotional correspondence to you will provide you with the ability to opt-out of receiving future Colonial Downs notifications or third party messages. 
We reserve the right to contact you via postal mail, e-mail or telephone strictly for the purposes of administering your account.

How do we protect your information?

We have strict security and confidentiality procedures pertaining to the storage and disclosure of your information.  Appropriate measures will be taken to safeguard it, to prevent unauthorized access, and to comply with applicable laws regarding the protection of your personal information.  See our Security Policy above for additional information.

What else should you know about your privacy?

While we do our best to protect your personal information, we cannot ensure or warrant the security of any information that you transmit to us.  You are responsible for maintaining the secrecy of your passwords and any account information.  Please be careful and responsible whenever you are online.
Your use of the Site, including any disputes arising from it, is subject to this Privacy Policy and all dispute resolution provisions therein, limitation on damages and choice of law.  We encourage you to refer to this Policy on an ongoing basis so that you understand our current policies and procedures. Unless stated otherwise, our Privacy Policy applies to all information that we have about you and your account.


We reserve the right to change our Privacy Policy at any time.  Any such changes or clarifications may take effect immediately, in our sole discretion.  If we make changes, we will notify you here, or through notice on our home page.
The foregoing Policy is effective as of February 3, 2010.

Contact details

Should you feel that your privacy or security is being compromised, or have any questions on this Policy, please notify us using the contact information provided below, and on the Site.

Questions or concerns?

If you have any questions or concerns about this Privacy Policy, write to Colonial Downs at 10515 Colonial Downs Pkwy New Kent, VA 23124 or contact us online.